FREQUENTLY ANSWERED QUESTIONS
ONSITE / REMOTE – Video Sentry leads the industry in pushing technology to deliver. better and more affordable security options. But, we started in the guarding business and a security guard can still be a good, albeit costly, solution. We look at customers needs and provide a custom solution. Onsite? Remote? Our 360º answer, is yes.
FIRE / EMS / POLICE – While we have a very capable rapid response team, we also know when to get emergency help. We can often confirm an emergency in seconds and avoid false alarms, but in critical situations, no time is wasted in getting the help that’s needed.
LOITERING / TRESPASSING – Our Mobile Security Force, deployed through our 24-hour Command Centre, are trained to deal with unwanted guests. If a problem persists or escalates, we bring in the police.
NOISE / NUISANCE – Again, our Mobile Security Force is deployed to deal with complaints like these. Tenants can contact our 24-hour Command Centre through an interactive 2-way video/voice kiosk in the lobby or by telephone.
PARKING / ACCESS / GUESTS – We offer a full parking security package from access, to cameras (and monitoring), to lighting and more. Guests can be easily directed to visitor parking areas. A reservation system can also be implemented.
RECEPTION / GUESTS / PARCELS – With an interactive 2-way video/voice kiosk in the lobby most reception duties are easily managed without employing a full time the lobby most reception duties are easily managed without employing a full time concierge or security guard. For deliveries, couriers can be directed to locked storage areas that are remotely opened, and a virtual signature provided.
LEAKS / FLOODS – With a sensor array that monitors most building systems including water, we are ever-vigilant in monitoring for water pressure, leaks or flooding issues. Automatic alerts can also be triggered to go out to building management.
COMPLAINTS / TENANT INTERACTION – There can be any number of unpredictable issues or incidents that residents may encounter, and having a place to go for support can be critical. Our 24-hour Command Centre can be reached around the clock and operators are trained to deal with the unforeseen on a case-by-case basis.